Terms of Service

1. Acceptance of these terms

These Terms of Service (the "Terms") form a legal agreement between you and Charlesson UK Consulting Group Limited, a private company limited by shares registered in England and Wales, company number 16665273, registered address: Office 13570, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom ("Glowapp", "we", "us"). They govern your access to and use of glowapp.uk and the Glowapp services (the "Service"). Depending on where you live, the Glowapp company is:

• Comersol Soluciones Globales S.L. — European Union
• Charlesson American Trading LLC — United States
• Charlesson UK Consulting Group Limited — World

By creating an account or using the Service you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

• "User" means any person who accesses or uses the Service.
• "Creator" means a User who publishes a public profile, sells products or services, receives bookings, runs subscriptions or otherwise monetises content through the Service.
• "Buyer" means a User who purchases a product, service, subscription or sends a tip to a Creator.
• "Content" means any text, images, audio, video, links, products, services, prices or other material a User submits to or publishes through the Service.
• "Wallet" means the balance of funds held in a Creator's Glowapp account pending payout.
• "Fees" means the commissions, payment-processing fees and subscription charges payable under section 9.

3. Eligibility

You must be at least 13 years old to create a Glowapp account. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to sell products or services, receive payouts, hold a Wallet balance, or take out a paid Glowapp subscription. By using the Service you represent and warrant that you meet these requirements and that your use of the Service complies with all laws applicable to you.

4. Your account

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Tell us immediately at glowapp@charlesson.eu if you suspect unauthorised access. You may close your account at any time from your dashboard; we may close or suspend your account as set out in section 12.

5. Your content and the licence you grant us

You retain ownership of the Content you publish through the Service.

By submitting Content you grant Glowapp a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt for technical reasons (e.g. resizing images), publish and display your Content for the sole purpose of operating and promoting the Service. This licence ends when you remove the Content or close your account, except for copies retained in backups for the retention period set out in the Privacy Policy and copies that other Users have lawfully saved or screenshotted before removal.

You represent and warrant that you own or have all rights necessary to submit your Content and to grant the licence above, and that your Content does not infringe the rights of any third party.

6. Acceptable use

You agree not to use the Service to:

• publish unlawful content, including content that infringes intellectual-property rights, defames others, incites hatred or violence, or is otherwise illegal under UK law or the law applicable to you;
• publish, host or transmit child sexual abuse material (CSAM), non-consensual intimate imagery, or content that sexualises minors;
• harass, threaten, stalk, dox or impersonate others;
• send spam or unsolicited commercial communications, or use the Service for phishing or fraud;
• circumvent security or access controls, probe or scan the Service, or attempt to disrupt it (DDoS, mass scraping, abusive API use);
• introduce malware, viruses or any code intended to harm the Service or its Users;
• use the Service to launder money, evade sanctions or finance terrorism;
• misrepresent your identity, payment status, or compliance with these Terms.

We reserve the right to remove Content and to suspend or terminate accounts that violate this section.

7. Reports, moderation and intellectual property

If you believe Content on the Service infringes your rights or violates these Terms, please use our reporting form. We review reports on a case-by-case basis and may remove Content, disable access to it or terminate accounts as appropriate. We will respond to formal copyright notices submitted under applicable copyright law. We comply with court orders and lawful requests from competent authorities.

If we remove your Content or restrict your account, we will, where reasonable, give you the reason and an opportunity to appeal by replying to the notice we send you.

8. Marketplace, seller of record and payments

Glowapp is the seller of record for all products, services, bookings, subscriptions and digital content offered through the Service. This means that: (a) when you, as a Buyer, make a purchase, your contract for that purchase is with Glowapp, not directly with the Creator; (b) Glowapp collects the payment from you, charges any applicable taxes (such as VAT), and issues you the receipt or VAT invoice; (c) Glowapp then pays the Creator who supplied the relevant Content, products or services, after deducting the commission and any costs set out in section 9.

Creators supply their Content, products and services to Glowapp on a commissionaire basis under these Terms so that Glowapp can on-sell them to Buyers in its own name. The Creator remains responsible for the quality, legality, accuracy, description, fulfilment and post-sale support of what they supply, and indemnifies Glowapp accordingly under section 15.

Payments are processed through Payment Hub. By making or receiving a payment through the Service you also agree to the terms of the relevant payment provider.

Funds held in your Wallet pending payout are held on your behalf by Glowapp and do not earn interest. We may temporarily hold funds where we are required to do so by law, by our payment providers, or where we have a reasonable suspicion of fraud, chargeback risk, or breach of these Terms.

9. Fees, payouts and refunds

Glowapp charges Creators a commission of 10% on the gross amount of each sale processed through the Service. We may also pass through any payment-processing fees charged by our payment providers. Additional Fees, the payout schedule, the minimum payout threshold and any withdrawal fee are disclosed in your dashboard before you confirm a transaction or activate a paid plan. We may update Fees as set out in section 16; the version in force is the one disclosed in your dashboard at the time of the transaction.

Paid plans (such as Glowapp Lite, Pro, Pro+ or Business) are paid manually, one billing period at a time, at the price disclosed when you pay. Glowapp does not charge you automatically: before a period ends we send you reminders with a link to renew, and the new period only starts when you complete that payment. If you do not renew, your plan returns to the free plan when the current period ends. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and does not entitle you to a refund of the current period, except where required by law.

Because Glowapp is the seller of record (section 8), refund requests from Buyers are addressed to and handled by Glowapp, in accordance with the Buyer's statutory rights and any refund rules we publish. When a refund is granted, the corresponding commission and payment-processing fees are reversed, and the refunded gross amount is debited from the Creator's Wallet (or, where the balance is insufficient, becomes a debt owed by the Creator to Glowapp). Chargebacks initiated through a card network may also be passed through to the Creator together with any chargeback fee charged by the payment provider.

10. Right of cancellation (consumers in the UK and EEA)

If you are a consumer in the United Kingdom or the European Economic Area buying digital content, a service or a subscription from Glowapp itself, you generally have 14 days from the date of the contract to cancel without giving a reason. To exercise this right, contact us at glowapp@charlesson.eu before the period ends.

Important exception for digital content and services that begin immediately: by expressly requesting that we start providing the digital content or service before the 14-day period ends, and by acknowledging that you will lose the right of cancellation once provision has started, you waive your right to cancel for any part already supplied. This is the standard position under UK law and applies, in particular, to immediate access to paid Glowapp plans and to digital content delivered instantly to a Buyer.

Because Glowapp is the seller of record for Buyer purchases (section 8), the right of cancellation is exercised against Glowapp.

11. Third-party services and links

The Service may include links to, or integrations with, third-party services (for example payment providers, social networks, analytics or content embeds). Glowapp does not control those services and is not responsible for their content, availability or practices. Your use of those services is governed by their own terms and privacy policies.

12. Suspension and termination

You may close your account at any time from your dashboard.

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, where:

• you breach these Terms or the law;
• we are required to do so by a competent authority or by our payment providers;
• your account presents a security, fraud, sanctions or chargeback risk;
• your account has been inactive for an extended period;
• we decide to discontinue the Service or a specific feature, in which case we will give reasonable prior notice where practical.

On termination, your right to use the Service ends immediately. Provisions which by their nature should survive termination — including ownership of Content, licences granted to us, Fees owed, indemnities, disclaimers, limitation of liability and governing law — survive. Wallet balances will be paid out to you in accordance with the payout rules and any legal hold; we may withhold sums sufficient to cover pending chargebacks, refunds or unpaid Fees.

13. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the maximum extent permitted by law, the Service is provided "as is" and "as available" without any other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, secure or free of viruses.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law (including, for consumers, the Consumer Rights Act 2015).

14. Limitation of liability

Subject to section 13, our total aggregate liability to you arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (i) the amount you paid to Glowapp under these Terms in the 12 months immediately before the event giving rise to the claim, and (ii) £100.

Subject to section 13, we are not liable for: loss of profit, loss of business, loss of goodwill, loss or corruption of data, loss of anticipated savings, or any indirect or consequential loss.

If you are a consumer, this section does not affect your statutory rights.

15. Indemnity

To the extent permitted by law, you agree to indemnify and hold Glowapp, its officers, employees and agents harmless from and against any claim, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or related to (a) your Content, (b) your breach of these Terms or the law, (c) the products, services or digital content you supply to Glowapp for on-sale through the Service (including any defect, inaccuracy, non-delivery, or failure to match the description shown to Buyers), or (d) your infringement of any third-party right.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service and update the effective date at the top of this page. The updated Terms apply from the effective date. If you continue to use the Service after the effective date you are deemed to accept the updated Terms; if you do not accept them, you must stop using the Service and may close your account.

17. Miscellaneous

These Terms (together with the Privacy Policy and any product-specific terms we publish) are the entire agreement between you and Glowapp regarding the Service and supersede any prior agreement on the same subject matter. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a corporate transaction.

18. Governing law and disputes

DRAFT pending legal review.

These Terms and any non-contractual obligation arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. This does not limit the mandatory consumer-protection rights you have under the law of the country where you live as a consumer. If you are a consumer living in Scotland or Northern Ireland, you keep the right to bring proceedings in the courts of the place where you live.

The EU Online Dispute Resolution platform closed on 20 July 2025. EU consumers can find information on out-of-court redress at consumer-redress.ec.europa.eu.

19. Contact

Charlesson UK Consulting Group Limited

Registered address: Office 13570, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

Email: glowapp@charlesson.eu